Interesting take from the NY Times ... that although technology may provide some useful tools, they are just one tool in the toolkit...

Many companies are currently in survival mode and are understandably less focused on filing Covid-19 related claims.  However, the...

All of us have spent the last several weeks focused on the health and well-being of our teams and company, and, in some cases, even...

In recent days there has been increasing speculation about the exit route from lockdown and in particular about the potential for social...

For many financial institutions, the Covid-19 hiatus is creating significant financial crime challenges. In the short term, there will be...

The UK's Information Commissioner, in a recent blog, has explained her viewpoint that the current provisions to protect citizens' privacy...

So it is time to take stock of data regulations, and see whether existing measures are having the desired effects and whether a different...

In an earlier blog post, we discussed how consumer shopping behaviour is fundamentally shifting towards online and what retailers could...

The Covid-19 crisis has acted as a great accelerator for many existing trends in retail - digital adoption being the most obvious. We...

Apple and Google are working on contact tracing, an essential tool for managing the relaxation of lockdown measures, restarting the...

Ever since it came into force, firms that hold customer data have been anxious about GDPR compliance. However, no law or regulation can...

While there is speculation of telecom operators as winners from the coronavirus lockdowns - with predictions of strong revenue increases...

There is no doubt Covid-19 will impact some businesses more than others.  There will be groups with healthy balance sheets that are...

This too, shall pass, but we will be running a Juggling Marathon until the day a vaccine is available and accessible.  

As a result of the sudden shift to remote working, firms are experiencing an enlarged attack surface, unfamiliar working practices,...

Whenever there is an event that might distract customers or members of the public, cybercriminals will seek to exploit it. Add to that...

Many firms will now be looking at using leading-edge tools for automating customer interactions wherever possible, to establish a more...

In many places around the world very analogue tools have been used in the early days of the crisis. People have had to sign into...

With the devastating human impact of Covid-19 and the associated slowdown of the global economy, it is inevitable that we will see an...

With football clubs in most countries having resolved player wage cuts and addressed other costs to some degree, attention is now...

As we start to emerge from the crisis, how will consumers change their shopping behaviour? We see two competing trends – 1. Value...

As companies across the travel value chain start to consider what re-start plans and timing might look like, evaluating potential demand...

In the army, they use the expression 'Fail to prepare, prepare to fail.' That becomes very obvious in a major global crisis, but...

In 2017, I was honoured to present at the Consumer Goods Forum on the impact of Income Inequality on the Consumer Goods industry.

Covid-19...

Ever since GDPR started being designed in Europe, we have been seeing stories about European governments challenging US tech companies...

Could we imagine a greener way of life after the lockdown ends, such that we look back on 2019 as the last year of continually growing...

If, like Primark, a retailer's products are highly discretionary and digital channels immature or non-existent, 80-100% revenue declines...

In life we like certainty and strive to simplify issues into distinct options. Unfortunately the reality is almost always much more...

One of the key features of GDPR is the requirement for 'privacy by design' ... design protection of privacy into your product from the...

The hospitality industry has been amongst the hardest hit sectors, and we all love to see a customer-facing business innovating to meet...

As my colleague Bernd Brunke has pointed out, it's 'privacy AND fight the pandemic', not OR. We need to adopt acceptable privacy...

A lot of commentators have talked about "rebooting" of business after Covid-19.  This Forbes article talks about the "if, how and...

I'm glad it's not just me that is finding it challenging to balance my usual concerns about how my data is being used with the hope that...

Fraud is on the increase... more evidence is emerging in the UK. Inevitably there are more people shopping online, paying contactless and...

While many countries and states are struggling with surging numbers of Corona cases, others are discussing when to "reopen" 

There has been a huge amount achieved in enabling companies to place themselves effectively in hibernation. Lobbying is now taking place...

There are some very powerful lessons from the world's lack of preparedness for the current pandemic. And they are not new lessons. 

The Bank for International Settlements summarises helpful advice for financial institutions facing cyber and resilience challenges. 

It would not be surprising to see market abuse spiking during such a time of disruption ... and this may be evidence of such abuse in the...

As the crisis unfolds, there are already clear winners and losers in the short term and certain business models are more resilient than...

The financial regulators in the UK have been quick to articulate how their expectations of banks and other regulated firms will reflect...

FINRA has issued an alert to regulated firms, providing advice on how to protect themselves and their clients while remote working. They...

Necessity is the mother of invention. It can also be the mother of adoption of a mature technology that people were worried about. I...

The news that Oasis Warehouse goes into administration is, unfortunately, no surprise. Many more will undoubtedly follow. 

The...

Independent stores and convenience formats are experiencing huge fluctuations in demand with shopper behaviours evolving rapidly as...

If you love to shop, you will love to shop come summertime. The average shopper will find a wealth of product at highly reduced prices...

Cancelled orders have drawn the most negative publicity, but alternative actions can leave suppliers just as vulnerable. There are real...

As the dust has settled on the close down process and company boards come to terms with new business terms such as furloughing, thoughts...

In their 'Dear CEO' letter from 31st March, the FCA makes clear that the obligations on firms to meet client identification requirements...

For UK citizens, here's a close-to-home example: sign up for the imminent NHS COVID-19 app and help track infection. This has the...

In the last few weeks, Retailers have seen their share of e-commerce grow up to 100%, and even in countries re-emerging from the crisis,...

As previously discussed in our cyber blogs, we are seeing a storm of attacks exploiting citizen's anxieties about the COVID-19...

Fake news is one of the major societal ills of our time, a misleading distraction at best and an instigator of harm at worst. It's good...

The damaging impact of Covid-19 on retailers is well reported and the longer term impact remains to be seen. Recovery – in whatever form...

As Joni Mitchell famously sang "you don't know what you've got till it's gone" and I'm pretty sure right now people are acutely missing...

Those of us who have been at the procurement coal face for more years than we care to remember, were saddened and frustrated to hear of...

As the debate about English Premier League player wages, and proposed cuts to these becomes a political football all in itself, the...

The COVID-19 pandemic is disrupting our lives in many ways. One of the silver linings in an incredibly difficult period across the globe...

This is where cybersecurity intersects with protecting the mental wellbeing of your people. Unfortunately, some malicious groups and...

There is clearly an urgent imperative to use everything at our disposal to fight the coronavirus and save lives ... however how will we...

Like many large complex organisations, the UK's National Health Service has previously found it difficult to innovate with technology,...

More evidence that fraud of all types is increasing during the COVID-19 crisis. And when so many people are working from home using...

The debates around the effectiveness of sanctions are well rehearsed but the humanitarian impact in countries such as Iran causes us to...

Amusing though 'zoombombing' may be, it's also a very serious security and privacy breach. Zoom has promised to take action. Meanwhile...

As we look beyond the immediate impact of Covid-19 and consider how we reinvigorate the economy, getting the supply chain back up is...

This is an excellent decision made by these retailers and brands. The burden of Covid-19 needs to be shared across the supply chain; it...

Here is a topic for genuine controversy ... should we relax the rules on use of personal data in the interests of fighting the pandemic,...

The IMF has stated that digitisation broadens banks' attack surfaces ... increasing their risk profile. However, as I testified to the...

With a complex web of stakeholders in professional sports, including owners, players, leagues, broadcast companies, sponsors and, not...

Aviation, travel and travel retail businesses have been hit harder by Covid-19 than many other sectors. Once the initial scramble to...

Another piece of evidence that cyber criminals are not taking a break during the pandemic. Quite the reverse ... the UK National Fraud...

This time, something unrelated to COVID-19 ... the UK Supreme Court has overturned previous judgements and found the retailer Morrisons...